1/1/2024 0 Comments Cafe old vienna reviewsI can’t believe the owner didn’t realize the place emptied out once the musician began. I would try it again, but NEVER on a night when they have music. I think the restaurant is better than our visit indicated. The quality of the food is good and I believe a great value, but the food just couldn’t shine through the poor service and cold presentation. Initially the service was attentive, but a bit overboard friendly, and then it went totally south. The restaurant is lovely, like an old world dining room filled with art. I felt like he was the proctor for a college exam. I asked out waiter who that was pacing around. The owner walked around, sort of scowling and never said hello to anyone. The service was poor and the entrees were served barely warm. I think it is better than our visit indicated. Reviewed Vienna Café and Wine Bar: 9/7/12 at 7pm A very good value for 3 courses and a glass of wine, a bit over $100. The food was creative and composed well, deliciously flavored and portions were generous. It was a bit rocky at first, but I felt they exceeded my expectations of service in recovering from the initial lapse. She took time to apologize again and say she hoped we would come back. She brought the bill and showed where dessert had been added and removed. She offered to make fresh coffee and served dessert promptly. She came back with the dessert tray, explaining each dessert preparation. I noted that although still busy she would glance over at us to assess where we were throughout our meal. Our server offered me another glass of wine and gave us fresh silverware. She was determined to make sure everything was okay with our table, so I assumed the waitress getting approval for the free desert alerted her to our initial problem. When a random manager saw me sending it away, she immediately came over to see if it was a problem. My husband happened to be in Men’s room at time of delivery, so I asked runner to take it to kitchen to keep it warm. But she was back in about 5 minutes updating us, filling our water glasses and offered to comp us a dessert for our delay.ĭinner arrived within 15 minutes, exactly as ordered. Having appetizers served and not ordering entrée I thought our pace would be really bad, but I have to say from this point on she really went out of her way to be warm, helpful and provide excellent service. Finally served, I did mention I felt she was gone too long, not happy with her handling of us. We still had these huge menus so it was a few awkward moments of juggling to make room for food. The room was candlelit and very warm and cozy, enjoyed the atmosphere and wine bottles on shelves inspired conversation about favorite wines and regions.įinally, our waitress came back over rushing up with our appetizers, very frazzled. We just sat during that time with our menus and waited. We thought the host should have had the other waitress, clearly not too busy, handle us. We also noted a table of 6 came in after us, sat next to us and they were on appetizers by this point. She was really hustling, so we wondered why the host sat us so far away from her main customers. We could see her handling about 5 other tables across the restaurant. We went to order but she taped my arm and warmly said, “Give me a moment, I’ll be right back” Then she left for a very long time. She left and returned with the wine and some bread. We decided on appetizers, pork belly and mussels. We asked about specials and menu questions. She also tried to sell us the new purified water available from their system. Our waitress arrived with menus and asked us for drink order. They staffed properly so we didn’t experience any delay or error in our meal. We got a bit nervous about that but it did not effect our experience at all. We walked in and found out there was 5 course dinner with wine pairing that night. As it is in a shopping center we easily found parking a few steps outside the immediate restaurant area. When we arrived, the parking lot was full. The host said no but he would put our name in anyway so we would not have to wait. Reviewed Vienna Café and Wine Bar: 9/12/12, at 7:30 pmĬalled restaurant at 6:45 pm to see if we needed a reservation. Restaurant Pick: Vienna Café and Wine Bar
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |